Privacy Policy AK999 – Personal Data Protection for Malaysia Users

Ak999 is a digital entertainment platform built specifically for users in Malaysia. We understand that your trust in us begins with how we handle what matters most — your personal information. This Privacy Policy covers all information we collect when you:

• Registering and creating an account on the ak999 platform.
• Visiting ak999.ceo or using the ak999 mobile app.
• Making any financial transaction, including deposits and withdrawals.
• Contacting our customer support team through any channel.
• Participating in any games, tournaments, or promotions offered.

We collect various types of information depending on how you interact with the ak999 platform. Below are the categories of data we collect:

Data You Provide Directly

• Full name, date of birth, and MyKad or passport number for KYC purposes.
• Email address and phone number for communication and account verification.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Residential address for verification and legal compliance purposes.

Automatically Collected Data

• IP address, device type, operating system, and web browser version used.
• Gaming activity data including betting history, wins, and losses.
• Access logs, login and logout timestamps, and in-account activity records.
• Approximate location data (state or city) based on IP address for security purposes.

Ak999 uses collected personal data solely for legitimate purposes as stated below. We do not use your data for any purpose outside the agreed scope:

• Account Management — Registering new accounts, verifying identity, and handling account-related requests.
• Transaction Processing — Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Platform Security — Detecting and preventing fraudulent activity, unauthorized access, or misuse of the platform.
• Service Communications — Sending important notifications about your account, transactions, policy updates, and security information.
• Platform Improvements — Analyzing usage patterns to improve platform performance, features, and the overall user experience.
• Legal Compliance — Fulfilling Malaysia's legal requirements, and reporting to relevant authorities when mandated.

If you have consented to receive marketing communications, we will also use your information to send you relevant offers, promotions, and updates aligned with your interests. You may withdraw this consent at any time through your account settings.

Ak999 does not sell your personal data. However, there are specific situations where we may need to share your information with carefully selected parties:

• Payment Processors — Approved payment service providers (DuitNow, FPX, e-wallet) for processing your financial transactions. They are bound by strict confidentiality agreements.
• KYC Providers — Approved third-party identity verification services to help us securely verify your identification documents.
• Legal Authorities — Where required by Malaysian law, court order, or in cases involving investigation of illegal activity.
• Audit Services — Independent auditors responsible for verifying game fairness and platform compliance — without disclosure of any personally identifiable information.

Ak999 invests seriously in security infrastructure to ensure your personal data is always protected. The following are the security layers we have implemented:

• 256-bit SSL/TLS encryption for all data communication between your device and ak999 servers.
• Two-factor authentication (2FA) to protect login access to your account.
• Real-time threat detection and suspicious activity monitoring by AI systems and our security team.
• Multi-layered firewalls and intrusion detection systems to protect our data servers.
• Strict role-based access control — only personnel who genuinely require access to specific data are authorized to do so.
• Automatic data backups and a disaster recovery plan to ensure continuous data protection.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. You also play an important role — keep your account password strong, unique, and never share it with anyone. Enable 2FA for added protection.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and ak999's policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the ak999 support team via live chat in the app or email [email protected]. We will process your request within 14 business days.

The ak999 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse how the platform is used. Below are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login, session security, and transaction verification. These cookies cannot be disabled.
• Performance Cookies — Gathering information on how you use the platform to help us identify and resolve technical issues.
• Preference Cookies — Saving your preferences and settings such as language, theme, and display configuration so you do not have to reconfigure them each time.

You can manage or decline cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the ak999 platform.

The ak999 platform is strictly for users aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

Ak999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes occur, we will:

• Updating the "Last Updated" date shown at the top of this document.
• Displaying on-platform notices or sending notifications to registered users.
• For significant changes, we will request your review and consent again before the changes take effect.

Continued use of the ak999 platform after any amendments take effect constitutes your acceptance of those changes. The latest version of this Privacy Policy is always accessible at ak999.ceo/privacy-policy.

If you have any questions, concerns, or complaints regarding how ak999 handles your personal data, please do not hesitate to reach us:

• Live Chat — Available 24/7 via the support button in the mobile app or on the ak999 website. This is the fastest way to get a response.
• Privacy Email — [email protected] with the subject line "Privacy Inquiry — [Username]" for faster attention.
• FAQ Page — For frequently asked questions regarding privacy, accounts, and platform security.